The Mount View Practice

Fleetwood Health and Wellbeing Centre, Dock Street, Fleetwood, FY7 6HP

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Urgent care services on offer across Fylde coast

People living across the Fylde coast are reminded that there are a host of services available to them should they require medical attention.

Following recent improvements to urgent care services in the area, walk-in appointments are now available at both Blackpool Walk-In Centre in Whitegate Drive and the Fleetwood Same Day Health Centre in Dock Street.

These services should be the first port of call for anyone suffering urgent but not life-threatening health problems, such as strains or sprains, suspected broken limbs, minor head injuries, cuts and grazes or bites and stings.

Appointments with healthcare professionals including GPs, nurses and healthcare assistants are also now available in the evenings up until 9.30pm. These can be booked via all GP practices on the Fylde coast.

Local pharmacists are also qualified to deal with many health complaints and can be seen without an appointment.

Anyone unsure of what to do should call the free NHS111 helpline for immediate advice.

Speaking on behalf of the Fylde coast NHS, Fylde coast GP and clinical chief officer at NHS Fylde and Wyre Clinical Commissioning Group (CCG) Dr Tony Naughton said: “As is often the case at this time of year, our local hospital is experiencing high demand.

“The services in Fleetwood and Whitegate Drive are open every day and can treat people of all ages. They can deal with many of the most common problems people often go to A&E for.

“We would urge everyone to think carefully about where they need to go for health treatment. A&E is for serious problems. People have a wide variety of choices for healthcare and should choose wisely.”

Further details of the urgent care services available can be found at


Boost your First Aid skills with the experts

Experts at Blackpool Teaching Hospitals NHS Foundation Trust are running a series of First Aid courses in 2018 that are open to the public.

Registered with the First Aid Industry Body (FAIB), the one-day courses, costing £50 per person, will run from 9am-4pm with dates in April, June and October next year.

Taking place at Blackpool Victoria Hospital’s award winning Simulation and Skills Centre candidates will, upon completion of the course, be able to better understand the role of the first aider and learn skills such as administering CPR and how to give first aid to casualties who are choking, wounded, bleeding or suffering from shock.

They will also understand the importance of preventing cross infection while providing appropriate assistance for minor injuries.

Attendees will be more confident in assessing situations and circumstances in order to act safely, promptly and effectively in an emergency.

Clare Lloyd-Walden from the Simulation and Skills Centre at Blackpool Victoria Hospital, said: “This is a fantastic opportunity for the general public to develop skills and knowledge and to be able to recognise the importance of emergency first aid especially in the current climate.

“The course is taught by the medical education team who are all senior registered Nurses, utilising recognised, simulated scenarios and state of the art CPR manikins.’’

The courses are being run on April 12, June 19 and October 3, 2018.

For more information, or to register your interest, email Clinical Skills at or call 01253 953223.


GP receptionists aren’t ‘nosey’ – they want to get you the right appointment

GP receptionists in Fylde and Wyre have been trained to assess patients’ needs by asking for some basic information about why they are calling, to make sure they get the right appointment or treatment.

This may not necessarily be with a GP but could be a practice nurse, health care assistant or community pharmacist. Alternatively, they may be offered a consultation over the phone, or advised to visit a walk in centre.

The system helps identify emergencies and very poorly patients sooner so they can be seen more quickly by the on-call GP rather than waiting for an appointment. It also makes sure practices make the best use of the skills available as not all problems need the skills of a qualified GP.

Practices are also required to have a recorded message of one of their GPs explaining why the person answering the call will ask for details and how this is of benefit to them and the practice.

NHS Fylde and Wyre Clinical Commissioning Group (CCG) introduced the requirement for practices to make sure GP time is used to concentrate on the most poorly and make sure patients receive the best possible care in the right place.

Fleetwood GP Dr Adam Janjua, who is also deputy chair of the CCG, said: “In partnership with the CCG, practices across Fylde and Wyre have agreed to train staff to be that first port of call for patients.

“This is great news for patients because the receptionist will make sure they are able to get the right advice or support for their individual needs.

“We need people to understand that when the person who answers the phone at their GP practice asks why they are calling they are not being nosey. This is for a very good reason and will make sure they get the best possible care for their situation.”

Some practices have even created specific ‘healthcare navigator’ or ‘patient advisor’ roles. This person is dedicated solely to ensuring patients are seen by the right person, in the right place at the right time.

The Thornton Practice in Church Road, Thornton-Cleveleys, was one of the first to recruit to a number of ‘patient adviser’ roles.

Practice manager Amy Sissons said: “Our Patient Participation Group assisted in the development of the role and when asking fellow patients for feedback the consensus has been that patients are very accepting of our patient advisers and understand what we are trying to do.

“It has been going really well and the feedback has been positive so far. Our patients are quite happy to use other services that are not always based within the practice where it is appropriate. However we want to reassure patients that the systems in place ensure where it is clinically appropriate patients will get to see a GP.”


  • NHS Fylde and Wyre Clinical Commissioning Group (CCG) is the organisation responsible for planning and buying health services in the area to meet patients’ needs. This is known as ‘commissioning’.
  • Led by family doctors (GPs), the CCG currently serves a population of 152,000 people across approximately 320 sq km of coast and countryside. The majority live in the urban towns of Fleetwood, Thornton, Poulton-le-Fylde, Kirkham and Lytham St Annes, but a significant proportion live in rural villages.
  • The CCG receives a set amount of money from the government and is committed to spending this wisely for the benefit of local people.
  • Giving you more choice is a priority of the modern NHS. More information is available at
  • The NHS Constitution sets out your rights as an NHS patient:
  • There are many ways to get involved in health service developments, including joining our Influence membership scheme or your practice’s patient participation group.

Christmas 2017 Newsletter

Please Click Here to view the practice newsletter for Christmas 2017

CQC Report

Please Click Here to view our latest CQC Report.

Changes to Repeat Prescriptions

Please Click Here to view the article.

Latest News

Hello, please see below a summary of our latest news and what’s coming up for Healthier Fleetwood.

Our next open meeting is on Tuesday 7th November at the Sea Cadet base, Princes Way, Fleetwood and please note the earlier start time, 2pm. The meeting is for everyone – residents, local groups, organisations and businesses. We’ll update you on projects and plans for the months ahead but we always allow plenty of time for people to speak about their experiences and stories, what’s making a positive difference to their lives. Please come along if you can, bring a friend or colleague and get involved.

We will have one more meeting before the end of the year and it will be a special event not to be missed. Make a note in your diary for Tuesday 19th December from 1.30pm at Marine Hall when we’ll join the venue’s Harmony & Health singing group for some festive refreshments and good company. More details will be announced nearer the time.

Huge congratulations to Alfie Hall from Shakespeare School who was named the Fleetwood Young Chef of the Year during a celebration lunch at Fleetwood Town FC. Alfie and all the finalists were amazing as they produced three course meals on a budget of £10 as part of a challenge that involved all 7 of the Town’s primary schools. > READ MORE

In the next few weeks we’ll be promoting the successful projects who have received funding from Healthier Fleetwood to get their ideas started. These include a course for people about to retire or coming to terms with retirement and a new table tennis group at the YMCA. We have more funding available and at the meeting on the 7th November will be announcing the next phase. > READ MORE

A reminder that we are always at Fleetwood Library on a Wednesday morning, 10am to 12 noon so if you want to pop in and say hello please do and let friends, neighbours and colleagues know. We can point residents in the direction of what’s happening in the Town to support their health & wellbeing. Partners are welcome to join us and next week, 8th November, some of the team from Fleetwood YMCA will be there to offer health checks such as height, weight, BMI and blood pressure and also any advice around healthy eating and exercise. > READ MORE

If you have an upcoming event or activity, or run a community group please keep in touch. Send us your news and we can add it the What’s On listings and share it across the Healthier Fleetwood network. > READ MORE

Many of you are already listed on our Members page but there’s always room for more so let us know you want to be included and your website or Facebook link. > READ MORE

At our last open meeting we heard about Spice Time Credits, which reward and encourage local people to give their time in our community. Several groups have expressed an interest in signing up and we are going to be holding a training day on November 22nd. It’s not too late to get involved and register, please use the enquiry form on our website. > READ MORE

Finally, please pass on and share this Newsletter to help spread the word so we can all work together for a Healthier Fleetwood.

Thank you.

on behalf of Healthier Fleetwood
Check our website for the latest news, events and groups working together for a ….


Protect yourself from flu this winter

Fylde coast residents are being urged to get their flu jab as soon as possible by local doctors.

The message comes as the NHS prepares for the busy winter period, with doctors encouraging those particularly at risk from the effects of flu to protect themselves and their families.

Flu is a highly infectious disease and can lead to serious complications if you have a long-term health condition like COPD; bronchitis, emphysema; diabetes; heart, kidney or liver disease or have suffered a stroke. Flu, on top of health conditions like these, can easily develop into something very serious and could land you in hospital. People with these and other long-term health conditions are eligible for a free flu jab through their GP or pharmacist.

Pregnant women, children aged 2 and 3 as well as school children from reception class through to year 4 are also eligible for the free flu vaccine. For eligible children, the flu vaccine is not an injection, just a quick nasal spray.

Flu can be horrible for little children, and if they get it, they can spread it around the whole family. Children who get the flu have the same symptoms as adults – including fever, chills, aching muscles, headache, stuffy nose, dry cough and sore throat.

Some children develop a very high fever or complications of flu, such as bronchitis or pneumonia and may need hospital treatment. The flu vaccine can help protect your child from flu and also reduce the chance of flu spreading to others.

If you have a child aged 2 or 3, get them vaccinated against flu with the free nasal spray flu vaccine from your GP. School children from reception class through to year 4 will get their vaccinations through their school.

Speaking on behalf of the Fylde coast NHS, Dr Amanda Doyle, who is a GP in Blackpool said: “If you are eligible for the flu vaccine then it’s because you need it. It’s important you get it.

“Flu isn’t just a bad cold. It can lead to more serious complications like pneumonia and bronchitis.

“The vaccine provides year-long protection from flu which not only protects you as an individual, but also helps to stop the spread of the virus to your family and friends.”

Contact your GP practice as soon as possible to arrange your flu vaccination appointment. Alternatively, you can visit your local pharmacy, many of which offer walk-in appointments. Pregnant women should speak to their midwife.

Visit for more information.

Fylde coast residents to benefit from improved urgent care services

People living across the Fylde coast are to benefit from changes to the way NHS urgent care services are provided in the area.


From Monday, 2 October, Fleetwood Same Day Health Centre will offer both walk-in appointments and pre-booked appointments between 8am and 8pm, seven days a week. 


There are also plans in place to introduce bookable appointments at Blackpool Walk-In Centre in Whitegate Drive in the coming months.

Urgent care services will work as a network across the Fylde coast. If one centre is particularly busy, patients will be directed to an alternative service where they can be seen quicker.

Patients will also be given alternative options if it is thought a different service would better suit their healthcare needs.


Dr Tony Naughton, clinical chief officer at NHS Fylde and Wyre Clinical Commissioning Group (CCG) and a GP in Thornton, said: “The services in Fleetwood and Whitegate Drive are open every day and can treat people of all ages. They can deal with many of the most common problems people often go to A&E for.

“People who have non-life-threatening ailments – such as strains or sprains, suspected broken limbs, minor head injuries, cuts and grazes, bites and stings – should go to one of these services if they are unable to make an appointment with their GP. If they are unsure they should call the free NHS111 helpline for advice.”


Further details of the urgent care services available can be found at 


Local NHS Services

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